Privacy Policy
This Privacy Policy ("Policy") explains how The Last Floor LLC ("we," "us," or "our") collects, uses, and discloses personal information when you visit our website, interact with our services, or provide information to us. Protecting your privacy and the confidentiality of your personal information is important to us. Please take a moment to review this Policy to understand how we handle your personal information.
Information We Collect 1.1 Personal Information: We may collect personal information from you when you visit our website, fill out a contact form, or interact with our services. The types of personal information we may collect include:
Name
Email address
Phone number
Mailing address
Project details and specifications
Financial information for financing purposes (handled securely through our partners)
1.2 Automatically Collected Information: When you visit our website, we may automatically collect certain information about your device, browsing activity, and usage patterns. This information may include your IP address, browser type, operating system, referring URLs, pages viewed, and other similar information.
How We Use Your Information 2.1 We use the personal information we collect for the following purposes:
To respond to your inquiries, provide information, and fulfill your requests
To communicate with you about our services, promotions, and updates (with your consent, where required by law)
To process and manage your payments and provide you with financing options (handled securely through our partners)
To customize and enhance your experience on our website
To improve our products, services, and customer support based on your feedback and interactions
To detect, investigate, and prevent fraud or other illegal activities
To comply with legal obligations and enforce our terms and conditions
Information Sharing 3.1 We may share your personal information with third-party service providers who assist us in operating our website, conducting our business, or servicing you. These service providers have access to your personal information only to perform specific tasks on our behalf and are obligated to protect the confidentiality and security of your information.
3.2 We may also share your personal information:
With our financial partners to facilitate financing options for your projects (in accordance with their privacy policies and applicable laws)
With law enforcement agencies, government authorities, or other third parties when required by law or in response to a legal process
In connection with a merger, acquisition, or sale of our business or assets, in which case your personal information may be transferred to the acquiring entity
Data Retention 4.1 We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.
Security Measures 5.1 We employ reasonable administrative, technical, and physical safeguards to protect the personal information we collect from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Choices and Rights 6.1 You have certain rights and choices regarding your personal information:
You can access, update, or delete your personal information by contacting us using the information provided in the "Contact Us" section below.
You may opt out of receiving promotional communications from us by following the instructions provided in the communication or by contacting us directly.
You have the right to object to the processing of your personal information, request the restriction of processing, or withdraw your consent where we rely on your consent as the legal basis for processing.
Please note that certain requests to exercise your rights may be subject to legal or other limitations. We will respond to your requests and inquiries regarding your rights in accordance with applicable data protection laws.
Cookies and Tracking Technologies 7.1 Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze website usage, and provide personalized content and advertisements. By using our website, you consent to the use of these technologies. You can manage your cookie preferences through your browser settings.
Links to Third-Party Websites 8.1 Our website may contain links to third-party websites for your convenience and reference. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review the privacy policies of those websites before providing any personal information.
Children's Privacy 9.1 Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.
Changes to this Privacy Policy 10.1 We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated Policy on our website and indicate the effective date of the update. We encourage you to review this Policy periodically for any changes.
Contact Us 11.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us using the following information: